Orders are processed within 3 business days and shipped with Australia Post.

Standard shipping is a flat rate of $10, and express shipping is a flat rate of $15.

We offer a 14-day return policy from the date you receive your item, for store credit or an exchange. Items must be unused, unopened, and in their original condition. We don't offer refunds for used products.

Email us at admin@nurserenee.com.au within 14 days of receiving your order. Include your order number in the subject line, along with a note and some photos, and we'll take care of you.

We don't offer refunds or returns for change of mind, and sale items and gift cards aren't eligible for return either. Approved returns are for store credit or exchange, and you'll need to cover return shipping.

We accept American Express, Apple Pay, Google Pay, Mastercard, PayPal, Shop Pay, Union Pay, and Visa.

Yes! We currently ship to USA, New Zealand and Canada, with more countries added regularly. International shipping typically takes 7-10 business days.

Unfortunately we're unable to accept returns on products that have been opened or used, for hygiene reasons. If something isn't right with your order (faulty, damaged, missing or incorrect).

We're genuinely sorry it didn't work out for you. As everyone's skin is different, an individual reaction can happen even with a thoroughly tested product, so we're unable to refund products that have been opened and used due to individual sensitivity. If you'd like, we're always happy to help you choose something that might suit you better.