Frequently Asked Questions
How long does shipping take?
How long does shipping take?
Orders are processed within 3 business days and shipped with Australia Post.
How much does shipping cost?
How much does shipping cost?
Standard shipping is a flat rate of $10, and express shipping is a flat rate of $15.
What's your return policy?
What's your return policy?
We offer a 14-day return policy from the date you receive your item, for store credit or an exchange. Items must be unused, unopened, and in their original condition. We don't offer refunds for used products.
My order arrived damaged, faulty, or wrong. What do I do?
My order arrived damaged, faulty, or wrong. What do I do?
Email us at admin@nurserenee.com.au within 14 days of receiving your order. Include your order number in the subject line, along with a note and some photos, and we'll take care of you.
Can I return something if I just change my mind?
Can I return something if I just change my mind?
We don't offer refunds or returns for change of mind, and sale items and gift cards aren't eligible for return either. Approved returns are for store credit or exchange, and you'll need to cover return shipping.
What payment methods do you accept?
What payment methods do you accept?
We accept American Express, Apple Pay, Google Pay, Mastercard, PayPal, Shop Pay, Union Pay, and Visa.
Do you ship internationally?
Do you ship internationally?
Yes! We currently ship to USA, New Zealand and Canada, with more countries added regularly. International shipping typically takes 7-10 business days.
Can I return a product I've opened or used?
Can I return a product I've opened or used?
Unfortunately we're unable to accept returns on products that have been opened or used, for hygiene reasons. If something isn't right with your order (faulty, damaged, missing or incorrect).
The product didn't suit my skin, can I get a refund?
The product didn't suit my skin, can I get a refund?
We're genuinely sorry it didn't work out for you. As everyone's skin is different, an individual reaction can happen even with a thoroughly tested product, so we're unable to refund products that have been opened and used due to individual sensitivity. If you'd like, we're always happy to help you choose something that might suit you better.
